Legal
Refunds & cancellation
We are not charging for Notify-Sim yet. There is no payment gateway connected to this site, the free plan and the local edition cost nothing, and paid plans are arranged by email with early teams. This page sets out the terms that will apply from the first payment we take, so nobody has to ask.
If your situation is not covered here, write to info@sdutechsolutions.com - we would rather settle it fairly than argue about a clause.
Try before you pay
The free plan and the local edition cost nothing, need no card, and do not expire. Every paid feature is visible in the console before you subscribe, so please evaluate on the free tier first - it is the best protection against wanting a refund at all.
Cancelling
- You can cancel at any time, from the Billing tab in the console or by emailing info@sdutechsolutions.com.
- Cancellation takes effect at the end of the period you have already paid for. You keep full access until then; we do not cut service off mid-month.
- After that, the organisation returns to the free plan. Nothing is deleted at cancellation, but free-plan retention (3 days) then applies to captured messages, so export anything you need first.
- There is no cancellation fee and no notice period.
When we refund
- First payment, within 7 days
- If Notify-Sim is not right for you, tell us within 7 days of your first payment and we refund it in full, no questions asked.
- A duplicate or incorrect charge
- Refunded in full as soon as we confirm it - including a charge after you cancelled, or a second charge for the same period.
- An extended outage that stopped you working
- If the hosted sandbox was unavailable for a prolonged period during your billing month, tell us and we will refund or credit that month in proportion. We will not make you prove it beyond what our own logs show.
- Charged for a plan you did not get
- If payment succeeded but your organisation was not moved onto the plan, we either fix the entitlement immediately or refund in full - your choice.
When we do not refund
- Part-months after the 7-day window: cancel and you keep access to the end of the period, rather than getting a pro-rata refund.
- Months already used in full - for example asking in month five for the first four back.
- Accounts terminated for a breach of the terms of service.
- Charges made by someone with access to your account or your credentials. Rotate secrets and remove members you no longer work with.
How to request one
Email info@sdutechsolutions.com from the email address on the account, with your organisation name and what happened. You do not need a form or a ticket number.
- We acknowledge within 2 working days.
- Approved refunds are issued within 5 working days to the original payment method.
- Your bank or card issuer then takes its own time - usually 5 to 7 working days - to show the credit.
- Refunds are made in Indian rupees to the original method. We cannot refund to a different card or account.
- Where GST was charged, it is refunded with the amount refunded.
While we are in beta
Self-serve checkout is not open, and connecting a payment gateway is not something we are rushing. Paid plans are set up directly with early teams: we agree the plan and the price in writing first, and the terms above apply from the first payment.
Contact
SDU Tech Solutions, a sole proprietorship based in Hyderabad, India
D-212, 2nd Floor, Block-D, Janapriya Lake Front,
Kapra, Secunderabad, Telangana 500062, India
+91 98857 00553
Billing and refunds: info@sdutechsolutions.com
Support: info@sdutechsolutions.com